Refund policy

Our Refund Policy

Reliant Pet is a family-run company based in Scio, Oregon, and every product we sell is made right here in America by people who stand behind it. That's why we keep our refund policy simple.

First-time purchases: Trying one of our products for the first time? You're covered by our 30-day money-back guarantee. If it doesn't work out, return the product within 30 days of delivery and we'll refund you in full. Just email us at info@reliantpet.com first and our team will get your return set up—we can't issue refunds for items sent back or refused without going through us first.

Getting your refund: Refunds go back to your original payment method and usually show up within 7–10 business days. If yours hasn't appeared, reach out and we'll track it down.

Subscriptions: To skip or cancel an upcoming subscription shipment, make the change at least 48 hours before your ship date. Our Oregon team starts pulling and packing orders quickly so they get to your door fast, and once an order is processed it can't be refunded.

You can log into your subscription account anytime to delay, adjust, or cancel future shipments.

Damaged or defective items: If something shows up damaged or isn't up to our standards, we'll make it right with a replacement. Email a photo to info@reliantpet.com and we'll take care of it. We make everything in-house, so this kind of feedback goes straight to the people on our production floor.

Questions? Email info@reliantpet.com and a real person will get back to you quickly.

This policy applies to all purchases made through ReliantPet.com on or after July 7, 2026. Ordered before then? Reach out and we'll help.